Session Two: Creating a Culture of Caring

A thriving aged care organization begins with a culture rooted in compassion, respect, and shared purpose. This session will focus on the principles of person-centered leadership and strategies to create care environments that empower staff, engage residents, and foster wellbeing. Participants will reflect on their own leadership practices and identify ways to cultivate trust, empathy, and resilience within their teams.

Key Themes:

• Defining person-centered leadership in aged care
• Building team cohesion and emotional intelligence
• Empowering staff to deliver compassionate care
• Sustaining positive organizational cultures

Session Three: Supporting Diverse Elders

As societies become increasingly diverse, aged care leaders must understand and respond to the varied cultural, social, and personal needs of older adults. This session will highlight inclusive approaches to care that honor identity, background, and community. Case studies will showcase innovative practices supporting LGBTQ+ elders, older adults in low-resource settings, and individuals from different cultural traditions.

Key Themes:

• Culturally responsive and inclusive care models
• Addressing inequities and access barriers
• Building community partnerships for diverse populations
• Leadership approaches that promote belonging and dignity

Session Four: Addressing Workforce Challenges in Aged Care

A resilient, skilled, and motivated workforce is the foundation of quality aged care. Yet workforce shortages and burnout remain pressing global challenges. This session will explore practical leadership strategies to attract, develop, and retain care professionals. Participants will discuss innovative workforce models, professional development initiatives, and ways to strengthen workforce wellbeing and engagement.

Key Themes:

• Workforce sustainability and retention strategies
• Leadership’s role in supporting staff wellbeing
• Training, mentorship, and career pathways
• Innovative models of workforce collaboration

Session Five: The Promise of Technology in Aged Care

Technology is reshaping the landscape of aged care, from digital health tools and smart home systems to AI-assisted care and data-driven decision-making. This session will examine how technology can enhance quality, efficiency, and independence for older adults—while emphasizing the leadership needed to integrate technology ethically and effectively.

Key Themes:

• Digital transformation in aged care
• Leveraging data and innovation for improved outcomes
• Balancing human connection with technological efficiency
• Preparing organizations for future technologies

Session Five: Dementia Care and Future Directions (Optional)

This capstone session will focus on dementia care as a lens for leadership, innovation, and empathy. Participants will explore new research, person-centered approaches, and global initiatives supporting people living with dementia and their families. The session will also provide an opportunity for reflection on key lessons from the series and strategies to sustain leadership growth beyond the program.

Key Themes:

• Advances in dementia care and support
• Leadership approaches in complex care environments
• Building dementia-friendly communities
• Program reflection and peer learning

The series will consist of six interactive sessions, each delivered virtually, and include:

• Case studies and examples from the global aged care sector.
• Peer-to-peer learning facilitated by leaders in our field.
• Dialogue about challenges leaders confront and successful strategies to overcome these challenges.

• The primary language will be English (translation will be available via Wordly.ai).
• Each session will be 90 minutes.
• Participants may be asked to review supplemental materials (articles or videos) before/after each session.
• Participants will have access to shared resources and speaker presentations.
• Participants will have the opportunity to create a new network of friends and colleagues.

The program is provided at no cost for Global Ageing Network members.